Q: Is it safe to use my credit card online?
A: mumandme.com.au site is protected by SSL encryption technology, making it totally safe to shop on our website.
Q: What is the usual delivery time?
A: Upon receipt of your order, your products will be dispatched the next business day. Please allow 2 – 10 working days for delivery, depending on your location.
Q: What if the item is out of stock?
A: From time to time goods may become unavailable at the time of purchase. Your order will be placed on backorder and shipped as soon as the goods become available. All shipping costs will be outlined on your invoice prior to the completion of your order.
A: Orders weighing up to 8 kilograms are $4.50. Orders between 8 kilograms and 15 kilograms are $15.
We also offer Express Posting with Tracking.
Q: What if I want to return my purchase?
A: We understand that in some circumstances goods need to be returned. Should you change your mind and wish to return a product, please ensure that it is in its original packaging and returned to Mum and Me within 14 days for a credit, exchange or refund. Due to copyright laws, we cannot exchange or refund any DVD or CD purchases which are not in the original sealed packaging. Postage is non refundable.
Q: What forms of payment do you accept?
A: We currently accept Visa and MasterCard for all orders.
Q: Do you ship to addresses outside Australia?
A: We currently ship within Australia and New Zealand only
Q: What currency do you accept?
A: All payment are in Australian dollars and include GST where applicable. All prices are correct at the time of online publication. Prices are subject to change without notice.
Q: Can I ask a question or lodge a complaint?
A: We appreciate and welcome feedback, and we strive to attend to all complaints promptly. Please email, fax or write to us using the contact information.
Q: Is exercise during pregnancy safe?
A: Before starting starting any exercise program, you should consult with a physician or pediatrician.